Here you may find some of the most frequently asked questions. If you do not find the answer to your question please contact an Accessory Specialist @ info@celljewel.com to find the answer.

What does CellJewel.com offer to customers?

CellJewel is committed to offering a full line of quality Cell Phone and Tablet Accessories and products at an affordable cost. CellJewel.com has over 10,0000 unique products and amazing prices that you won't find anywhere else.

How can I purchase from CellJewel.com?

You first need to register an account with us in order to log in. After your account is created you can start purchasing over 10,000 unique products of ours.

Why do I need to register to purchase a product?

The reason is that we would like you in our system so that next time your shopping experience is easier and quicker. We do not sell or distribute your personal information with anyone. So you can shop with ease and comfort.

Is the information I submit on CellJewel.com absolutely secure?

Yes. The information you submit online is encrypted using the latest technology. You may rest assured that your personal information will not be compromised, sold, or distributed to a third party.

Order Placing Questions:

What type of payment do you accept?

 

Credit Card:

We accept Visa, MasterCard, American Express, and Discover.          

Paypal:

Paypal is accepted via online checkout on our website.

Why am I getting kicked back to the previous page or declined when I checkout?

Our system is very sensitive when it comes to customer information. If your billing address specified in your invoice does not match the credit/debit card billing information, our system will not accept your purchase request. You may be asked to input the correct billing address or correct cvv codes during the checkout process. Or in order to bypass that, you will need to speak with your bank to change your billing information to correspond to the information you had provided during check out.

Can I cancel my order?

Yes you may cancel an order before it has been shipped.

Shipping Questions:

How can I track my order?

Once your order has been placed, CellJewel.com will email a conformation email which will include your tracking number from USPS.

How long does it take to process my order? How soon will my order be shipped?

We process your order within the same business day if it's placed during business hours. Within that time frame we will ship your order.

My order has not arrive yet?

You may track your order with the tracking number we provided through the carrier's website directly.

What shipping services are provided?

We ship via USPS.

Product(s) Questions:

I am not sure if this is the correct product I need?

Email or call our customer service for any questions regarding our product(s). Also, we provide an Easy Return Policy and a 14 day money back guarantee. So if the product you ordered is not what you expected, you may return it to us. See our Return Policy.

My ordered product is defective, what should I do?

See more details on our Return Policy. Sometime the product(s) is not actually defective, but you are having a difficult time getting the product to work. If this is the case, please contact our Accessory Specialist department @ info@celljewel.com for instruction on our product(s).

What is the difference between Retail and Bulk products?

When a product is labeled bulk, this means the product is not in manufacturers' packaging. When a product is labeled Retail, this means the product is in its original manufacturer packaging.

Refund and RMA Return Merchandise Authorization Questions:


I got a refund email notification, but why haven't the amount been credited to my account?

Once we refund your order amount, and it is up to your bank to settle the transaction amount back to your account. Contact your bank for more information on the time frame it takes for the credit to apply. Normally, banks will take up to 3-5days for refunded amount to settle.

I would like to return item(s), how do I go about doing so?

Returns are easy and convenient at CellJewel.com.  Visit our Return Policy for more details.


When will I receive my refund?

It depends on the time of arrival of your returned item(s). When we receive your returned package, our RMA specialist will inspect all returned product(s) before the item is refunded. All refunds will take up to 3-7 days to process.